Tell us where you got stuck

For a content correction, include the page title, the Japanese example or sentence, and what seems unclear. If you think another answer should be accepted, include the context that makes it fit.

For an app issue, include your device, operating-system version, app version and the steps that led to the problem. Avoid sending passwords, payment-card details or other sensitive information.

App availability

KanaWay is currently presented as an upcoming app. There is no verified public store download linked from this publication yet. You can ask about availability by email and read the learning guides in the meantime.

Subscriptions and purchases

When available, subscriptions and purchase restoration are handled through the app and the relevant app store. The store’s account controls manage an existing subscription. We never ask for your store password by email.

What happens when you contact us

Email links open your own email application. Nothing is sent just by reading this page. If you choose to send a message, the information you include is used to respond to your enquiry.

Write to the team